We want your experience working with us to be smooth and enjoyable. In order to help you feel informed about the process, we’ve compiled our most commonly asked questions. Click a question below to view the answer.
New client inquiries
1. Is there a minimum number of hours required to book our services?
2. How often should I have my home cleaned?
3. Which areas do you service?
4. Can I get an estimate for cleaning services?
5. Do you provide cleaning supplies and products for regular service?
6. If I am booking a one-time cleaning, will you provide cleaning supplies and equipment?
7. Can I request special tasks or extra cleaning services outside the regular scope of work?
8. Do I have to be home during the time of cleaning?
9. How do you access my home?
10. How do I book my first cleaning appointment?
11. What vacuum cleaners do you recommend?
12. What about my pets?
13. Do you offer laundry services?
14. Will you clean my carpets?
15. Can I cancel or reschedule my appointment?
16. What should I do if a family member or I am sick on the day of cleaning?
17. Will the same cleaners service my home each time?
18. What if my appointment time takes less than I was quoted?
19. Will you move furniture or household items?
20. What height of surfaces will you clean?
21. What if my home is cluttered?
22. What about pet messes, bathroom issues, mold, or pest remedy?